Support

IPTVPlayerX 2.0 · Updated November 7, 2026 · Earlier versions

Contact support

Email support@pportal.bid with your app version, device model, operating-system version and a description of the problem. Never send provider passwords or access tokens. An inspection report is safer than a full playlist because it omits stream addresses.

Add a playlist

In IPTVPlayerX 2.0, tap + or Inspect a playlist. Choose an M3U file or paste the playlist text, then select Inspect playlist. Review duplicate, invalid-address and HTTP findings before choosing Add channels to library. This version does not fetch a playlist from a URL or accept Xtream credentials.

Try playback without a provider

Choose Play built-in signal test. The original 12-second color-bar and tone clip plays offline without an account. It is a diagnostic clip, not an included TV channel.

A stream does not play

Check your connection, provider access and permission to watch. Stop other streams if your provider limits simultaneous connections. Use Try again after resolving the problem. The app uses Apple’s native player for compatible HLS and MP4 streams. DRM, custom provider headers, MKV and some codecs may not work. There is no VLC fallback or automatic provider-session recovery.

Organize and inspect

Search channel names and groups, select a group, or use stars and the Favorites filter. The workshop checks playlist syntax locally; a valid address does not prove availability. You can export a cleaned playlist or share an inspection report. Cleaned playlists contain stream addresses and may expose credentials.

Remove saved information

Long-press a channel on iPhone or iPad, or right-click on Mac, and choose Remove channel. Help & privacy → Reset library removes all channels and favorites from the active library. Your original playlist files and operating-system backups are separate.

What version 2.0 includes

A personal M3U workshop, channel organization, native playback, an offline test clip and adaptive layouts. No channel subscription is included. Version 2.0 does not include Xtream login, XMLTV/EPG, VPN, recording, downloading, TMDB, Trakt, AI identification or OpenSubtitles integrations.

Earlier versions (IPTV Player 1.x for iPhone, iPad and Mac)

Questions, problems or ideas? Email support@pportal.bid. We usually answer within two days.

Common questions

How do I add my playlist?
Open the app, choose “Add playlist”, then paste your M3U link, pick an .m3u file, or enter the Xtream login from your provider (server, username, password).

A channel won't start, or says the provider is holding the previous stream.
Many IPTV accounts allow only one stream at a time, and providers keep a stopped stream counted for 1–2 minutes. The app waits and retries by itself. Stop playback on your other devices to start faster.

Some videos won't play.
Some streams are offline on the provider's side. For unusual formats, go to Settings → Player and turn on “Fallback video players” or choose VLC as the primary player.

Where do posters, plots and the TV guide come from?
From your provider, when it offers them. For other playlists, add a free TMDB key under Settings → Movie info & AI, and a guide address (XMLTV) under Settings → TV Guide.

Does the app come with channels?
No. IPTV Player is only a player. Use a playlist from a provider you subscribe to, or try the built-in demo with free, legal videos.